FAQ’s By Club Solaris

Have Doubts?
In this page you can find the answer to the most frequent doubts our members have about their membership, if you can’t find the answer for your question, don’t hesitate to contact us through phone or Facebook.

To make the monthly payments it is necessary to contact the collection department; you can send an E-mail to payments@clubsolarisresorts.com or phone directly (238) 380 3350 for MEX  or  (281) 288 9750 for USA.

To pay you membership totally, it is necessary to contact the collection department; you can send an E-mail to payments@clubsolarisresorts.com or phone directly (238) 380 3350 for MEX  or  (281) 288 9750 for USA.

To know the what is status of your membership it is necessary to contact the collection department; you can send an E-mail to payments@clubsolarisresorts.com or phone directly (238) 380 3350 for MEX  or  (281) 288 9750 for USA.

To know the what is status of your membership it is necessary to contact the collection department; you can send an E-mail to payments@clubsolarisresorts.com or phone directly (238) 380 3350 for MEX  or  (281) 288 9750 for USA.

To make a weeks deposit in RCI and/or ICE, it is necessary to call the RCI department, you can send an E-mail to a rci.consult.cabo@clubsolarisresorts.com  or phone directy  (238) 380 3350 Ext. 7017 for MEX  or (281) 288 9750 Ext. 7017 for USA.

The children’s ages in Runaway Rates are:

0 – 4 years old are infants; 5 – 12 years old are kids; 13 -17 years old are juniors; 18 or + years old are adults

The Member’s Reservation Department service hours are from Monday to Friday, from 9:00 am to 5:00 pm (Mountain Time); Saturday and Sunday from 9:00 am to 3:00 pm (Mountain Time).

The reservations made from 30 to 89 days before the arrival date and pay at least the 50% as deposit, will have a 10% off the adult rates.

The reservations made from 90 to 149 days before the arrival date and pay at least the 50% as deposit, will have a 15% off the adult rates.

The reservations made from 150 or more  days before the arrival date and pay at least 50% as deposit, will have a 20% off the adult rates.

The Airport-Hotel transportation booking, shall be made at least 72 hours before  the arrival, in the following link: http://shuttle.clubsolaris.com/

The benefit of traveling with Runaway rates is exclusive for our Members, it is guaranteed the lowest rate in the market, nevertheless the member will not have the VIP Class extra privileges, it is to say he will travel as a regular guest.

When a member travels with Premier Rates, but stays less than 6 nights, has not Access to the airport-hotel transportation, gala dinner and member´s tour.

Some of our restaurants do have casual-formal dress code; but only our gala diner has formal dress code.