FRAUD
ALERT

FRAUD
ALERT

DEAR CLUB SOLARIS MEMBERS

As you know at Club Solaris your safety is one of our highest priorities and as part of our constantly effort to protect your privacy and safety we are updating our fraud alert so we can provide you more accurate information and give you safety tips to prevent you and your beloved ones from fraudulent practices that have and unfortunately still occurring in the tourism industry

We kindly request you take a minute to review the following information.

Best regards,
Your Club Solaris Family.

WHAT CLUB SOLARIS DOES NOT OFFER

We have learned that some people outside of Club Solaris, who claim to belong to companies, fake law firms, even a Totally false entity in the name of Solaris, are contacting Vacation Club owners to defraud them.

Please KNOW THAT:

We DO NOT

Offer to buy your membership/timeshare, with an extreme value.

We DO NOT

Offer the sale or rent of your membership/timeshare at a very high price.

We DO NOT

Promote suing the vacation club for various reasons.

We DO NOT

Offer up to 40% discounts for prompt payment, posing as the Vacation Club Member Service department.

We WILL NEVER REQUEST

That you send us your original contract by mail or email.

These scammers may even require payment of taxes of the Ministry of Finance and Public Credit (SHCP) or Tax Administration Service (SAT),
of Federal Government, derived from the purchase of their membership.

ALL THIS IS COMPLETELY FALSE!

A false law firm under the name of Garcia & Aguilar Abogados Consultores S.C. offers to initiate the litigation process seeking compensation
for Breach of Contract, Financial Fraud, Identity Theft, Privacy Protection Law Violation. They ask for your Copy of ID, DriverĀ“s License,
Passport, or utility bill for identification. Coversheet of timeshare contract as evidence of proof of ownership.

ALL THIS IS A FALSE OFFER!

DO NOT share any information with them.
Do not make any wire transfer or deposit. AVOID loosing your money.

CLUB SOLARIS OFFICIAL TELEPHONE NUMBERS

CLUB SOLARIS OFFICIAL DOMAINS FOR E-MAIL CONTACT

When receiving an email carefully read the domain (ex: @clubsolaris.com) and make sure it contains our official email address domains:

@clubsolarisresorts.com / @clubsolaris.com / @clubsolarisvip.com

If you suspect you may have been contacted from a fraudulent entity or detected a possible fraud activity please contact us right away to the following numbers:

CIBER-SECURITY TIPS

scurity-tips

SPAM

Emails with information about sales or promotions should only come from the official account, Club Solaris, it does not carry out campaigns aimed at obtaining information or requesting customer data.

PHISHING

It is a type of SPAM that consists of sending emails whose objective is to obtain confidential information to carry out illegal acts and / or fraud, these emails usually contain links or files that can activate malware on computers.

PROTECT YOUR PRIVACY

Protect your identity (username and password) to access your account. Do not use public machines to consult your information. Always try to verify what information you are capturing on the site.

In order to avoid having more of this cases, we encourage you to not reveal information about your membership in social media groups. Do not accept calls from numbers not related to Solaris.

SPAM

Emails with information about sales or promotions should only come from the official account, Club Solaris, it does not carry out campaigns aimed at obtaining information or requesting customer data.

PHISHING

It is a type of SPAM that consists of sending emails whose objective is to obtain confidential information to carry out illegal acts and / or fraud, these emails usually contain links or files that can activate malware on computers.

PROTECT YOUR PRIVACY

Protect your identity (username and password) to access your account. Do not use public machines to consult your information. Always try to verify what information you are capturing on the site.

In order to avoid having more of this cases, we encourage you to not reveal information about your membership in social media groups. Do not accept calls from numbers not related to Solaris.

scurity-tips