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Thank you for choosing Club Solaris.
Your personal agent will contact you as soon as posible
As you know at Club Solaris your safety is one of our highest priorities and as part of our constant effort to protect your privacy and safety we are updating our fraud alerts so we can provide you with more accurate information and give you safety tips to prevent you and your loved ones from fraudulent practices that are and unfortunately still occurring in the tourism industry.
We kindly request you to take a minute to review the following information:
Best regards,
Your Club Solaris Family.
USUALLY CONDOS
IN POPULAR VACATION SPORTS
HIGH MAINTANCE COSTS
PLUS ANUAL FEES
HARD TO RESELL
TO MANY FOR SALE
We have learned that some people outside of Club Solaris, who claim to belong to companies, fake law firms, even a totally false entity in the name of Solaris, are contacting Vacation Club owners to defraud them.
Please KNOW THAT:
We DO NOT
Offer to buy your membership/timeshare, with an extreme value.
We DO NOT
Offer the sale or rent of your membership/timeshare at a very high price.
We DO NOT
Promote suing the vacation club for various reasons.
We DO NOT
Offer up to 40% discounts for prompt payment, posing as the Vacation Club Member Service department.
We WILL NEVER REQUEST
That you send us your original contract by mail or email.
These scammers may even require payment of taxes of the Ministry of Finance and Public Credit (SHCP) or Tax Administration Service (SAT),
of Federal Government, derived from the purchase of their membership.
ALL THIS IS COMPLETELY FALSE!
A false law firm under the name of Garcia & Aguilar Abogados Consultores S.C. offers to initiate the litigation process seeking compensation
for
Breach of Contract, Financial Fraud, Identity Theft, Privacy Protection Law Violation. They ask for your Copy of ID, Driver´s License,
Passport,
or utility bill for identification. Coversheet of timeshare contract as evidence of proof of ownership.
ALL THIS IS A FALSE OFFER!
DO NOT share any information with them.
Do not make any wire transfer or deposit. AVOID loosing your money.
When receiving an email carefully read the domain (ex: @clubsolaris.com) and make sure it contains our official email address domains:
@clubsolarisresorts.com / @clubsolaris.com / @clubsolarisvip.com
If you suspect you may have been contacted from a fraudulent entity or detected a possible fraud activity please contact us right away to the following numbers:
SPAM
Emails with information about sales or promotions should only come from the official account, Club Solaris, it does not carry out campaigns aimed at obtaining information or requesting customer data.
PHISHING
It is a type of SPAM that consists of sending emails whose objective is to obtain confidential information to carry out illegal acts and / or fraud, these emails usually contain links or files that can activate malware on computers.
PROTECT YOUR PRIVACY
Protect your identity (username and password) to access your account. Do not use public machines to consult your information. Always try to verify what information you are capturing on the site.
In order to avoid having more of this cases, we encourage you to not reveal information about your membership in social media groups. Do not accept calls from numbers not related to Solaris.
SPAM
Emails with information about sales or promotions should only come from the official account, Club Solaris, it does not carry out campaigns aimed at obtaining information or requesting customer data.
PHISHING
It is a type of SPAM that consists of sending emails whose objective is to obtain confidential information to carry out illegal acts and / or fraud, these emails usually contain links or files that can activate malware on computers.
PROTECT YOUR PRIVACY
Protect your identity (username and password) to access your account. Do not use public machines to consult your information. Always try to verify what information you are capturing on the site.
In order to avoid having more of this cases, we encourage you to not reveal information about your membership in social media groups. Do not accept calls from numbers not related to Solaris.
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